**We’re here to help.**We expect there will be massive amounts of data being retrieved over the coming days, and this will certainly affect the ability for some customers to effectively retrieve their data. For those who do not wish to retrieve their data and would otherwise be happy to stay with our service, we have enabled an option for you to transfer your account over to Zoolz Business at a 90% discount for all Home users who wish to subscribe. **Do I have other options with Zoolz?**While we do have enterprise solutions, we no longer have a consumer ready service.
Before this, we will be sure to remind all users to retrieve their data before deletion. **What will happen with my data?**On October 15th account data will be deleted from our servers. Any Zoolz Home order made within the last 30 days will be fully refunded while any customers whose purchase date exceeds the previous 30-day limit and is under 12 months, will be partially refunded. **How does this affect my account?**All Zoolz Home users will have 14 days to retrieve their data from the cloud.
Even with the many changes we’ve made to how we structured our cloud backup services, we’re unable to competitively service the consumer market. We entered it 15 years ago with the hope that we could make it accessible to anyone, both business and home users. **What happened?**The cloud backup market is a competitive one. **Dear Valued Customer,**It is with deep regret that we inform you, effective immediately, our consumer service, Zoolz Home, will be discontinued in order to allow us to fully focus on the business and organization cloud backup market.
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